Saturday, April 21, 2007

The customer may not always be right...

...but, he is always the customer, says Michael Dell:

Responding to customer demand Dell has restarted selling new PCs with Windows XP installed on them.

The decision reverses a policy begun in January that meant Windows Vista was the only operating system available on almost all new home machines.

The change came after Dell's feedback site was swamped with calls for the return of the venerable software.

....Dell changed the policy in response to pleas posted on its Ideastorm website which invites customers to post suggestions about how the PC maker can meet their needs.

....In response Microsoft said that Dell was responding to a "small minority" of customers who had a very "specific" request.

It is not clear how long Dell will be able to keep its offer to install XP going. From the end of January 2008 PC makers will no longer be able to buy new licences for the operating system.

No comments: